Support & operations
Customer experience, technical support, back-office and sales campaign capacity.
Customer Support Services
Create a more consistent customer experience with flexible support capacity.
Customer Support OutsourcingCustomer Escalation HandlingMultichannel Customer SupportAfter-Hours SupportEmail SupportOverflow SupportLive Chat SupportExtended-Hours SupportVoice and Phone Support24/7 Support CoverageTechnical Customer SupportCustomer Experience (CX) OperationsTier 1 Technical SupportCustomer Service OperationsTier 2 Technical SupportDedicated Customer Support TeamsHelp Desk SupportManaged Customer Support OperationsTicket Management and ResolutionCustomer Support Process ManagementCustomer Query HandlingSaaS Customer SupportCustomer Issue Resolution
Technical Support Services
Help users troubleshoot product issues while giving internal teams room to focus.
SaaS Technical SupportDedicated Technical Support EngineersSoftware Technical SupportManaged Technical Support TeamsApplication TroubleshootingTechnical Support OutsourcingTechnical Issue InvestigationTier 1 Technical SupportAPI and Integration SupportTier 2 Technical SupportProduct SupportSoftware and Application SupportUser and Account SupportProduct TroubleshootingBug Reporting and ReproductionTechnical Issue ResolutionTechnical Ticket TriageHelpdesk SupportIncident Escalation CoordinationIT Support OperationsKnowledge Base and Support DocumentationAfter-Hours Technical SupportTechnical Support OperationsOverflow Technical Support
Back-Office & Business Process Support
Support repeatable operational work with structured data and process assistance.
Back-Office OutsourcingOperational Support ServicesData EntryRepetitive Workflow SupportData ProcessingData Management SupportData CollectionData Collection and StructuringData ManagementData ValidationDocument ProcessingData Cleaning and Quality ChecksAdministrative SupportAdministrative Process SupportBusiness Process SupportOperational Support for Existing TeamsData Verification and Validation
B2B Lead Generation & Demand Generation
Support prospect research, qualification and campaign execution for B2B sales teams.
B2B Lead GenerationSQL CampaignsB2B Prospect ResearchHQL CampaignsTarget Account ResearchBANT-Based Lead QualificationContact and Decision-Maker ResearchVoIP CampaignsLinkedIn Lead ResearchCampaign DialingLead List BuildingFollow-Up and Prospect Engagement SupportLead QualificationB2B Demand GenerationMarket and Account ResearchProspect ResearchDemand Generation Campaign SupportAccount ResearchOutbound Campaign SupportContact ResearchProspect Outreach SupportDecision-Maker IdentificationAppointment SettingOutbound Sales CampaignsSales Development Representative (SDR) SupportB2B Calling CampaignsMeeting BookingCampaign-Based Outreach SupportWebinar CampaignsSales Pipeline SupportMQL Campaigns
Engineering & delivery
Software, web and mobile development, AI integrations and project rescue.
Software Development
Build, improve and maintain software products with delivery support aligned to your scope.
Custom Software DevelopmentExisting Software EnhancementSaaS Product DevelopmentLegacy Software ModernizationSaaS Application DevelopmentSoftware MaintenanceWeb Application DevelopmentBug Fixing and Code ImprovementsBackend DevelopmentTechnical Debt ReductionFrontend DevelopmentSoftware Testing and Quality AssuranceFull-Stack DevelopmentPerformance OptimizationAPI DevelopmentDeployment and Release SupportAPI IntegrationFeature DevelopmentThird-Party System IntegrationSoftware Testing and Technical SupportDatabase DevelopmentCompletion of Incomplete Software ProjectsSoftware Architecture and ImplementationAdditional Development Capacity for Existing TeamsEnterprise Software DevelopmentDeveloper Teams for Customer ProjectsBusiness Application DevelopmentDedicated Software Development TeamsProduct Feature DevelopmentProject-Based Development Support
Web Development
Create, modernize and maintain websites and web applications.
Website DevelopmentWebsite Performance OptimizationBusiness Website DevelopmentE-commerce Website DevelopmentCustom Website DevelopmentCMS-Based Website DevelopmentWeb Application DevelopmentLanding Page DevelopmentFrontend UI DevelopmentWebsite Completion and Launch SupportBackend Website DevelopmentThird-Party Website IntegrationsFrontend and Backend ImplementationWebsite EnhancementWebsite Redesign and ModernizationWebsite Feature DevelopmentWebsite MaintenanceTechnical Website SupportWebsite Bug Fixing
Mobile App Development
Develop new mobile experiences or bring an existing application closer to release.
Android Application DevelopmentMobile App Bug FixingiOS Application DevelopmentMobile App TestingCross-Platform Mobile App DevelopmentExisting Mobile App EnhancementMobile App Backend DevelopmentIncomplete Mobile App CompletionMobile API IntegrationMobile App Deployment SupportMobile App Maintenance
Dedicated Developers & Engineering Teams
Add capacity to existing teams or assign technical resources to a defined workstream.
Dedicated Developer ProvisionTeam Augmentation for Defined WorkstreamsDedicated Development TeamsAdditional Development Capacity for Overloaded TeamsFull-Stack Development TeamsDeveloper Support During Internal HiringFrontend and Backend DevelopersEngineering Backlog ClearanceWeb DevelopersSupport for Delayed Development RoadmapsSoftware EngineersProject-Based Developer DeploymentMobile App DevelopersAdditional Technical Manpower for Existing CompaniesPython DevelopersDevelopment Capacity for Companies Facing Resource ShortagesAI/ML DevelopersTeams to Complete Delayed or Incomplete ProjectsReact DevelopersTechnical Team AugmentationNode.js DevelopersDedicated Technical ResourcesAPI and Integration DevelopersSupport for Existing Internal Development TeamsQA and Software Testing EngineersProject Execution SupportProject-Based Development TeamsFlexible Project-Based Technical CapacityTemporary Engineering Capacity
Software Project Completion & Rescue
Recover momentum on unfinished, delayed, inherited or abandoned software projects.
Incomplete Software Project CompletionAPI and Integration CompletionExisting SaaS Product CompletionBug Fixing and StabilizationWebsite CompletionQA and Release ReadinessMobile Application CompletionProduction Deployment SupportMVP CompletionLegacy Project ModernizationDelayed Project RecoveryDevelopment Backlog Clearance SprintsDevelopment Project TakeoverProject Rescue and RecoveryExisting Codebase AssessmentExisting Product EnhancementDeveloper Handover and ContinuationOngoing Development and MaintenanceCompletion of Abandoned ProjectsCompletion of Incomplete Software ProjectsFeature Backlog Completion
AI & Automation Services
Apply AI integrations and automation to practical product and business workflows.
AI-Powered Chatbot SolutionsCustom AI IntegrationsCustomer Support ChatbotsAI/ML Development SupportAI Customer Service AutomationAI Chatbot SolutionsConversational AI IntegrationsCustomer Support Chatbot SolutionsAI Feature DevelopmentAI-Assisted Customer InteractionAI Application DevelopmentChatbot IntegrationAI API IntegrationAPI-Based IntegrationsAI Workflow AutomationWorkflow Automation SupportBusiness Process AutomationAI-Enabled Business Process SolutionsAI-Enabled Web ApplicationsCustom AI Solution DevelopmentAI-Assisted Product Development
Dedicated Teams & Managed Delivery
Choose a delivery model that fits your scope, workload and operating rhythm.
Dedicated Technical TeamsDefined-Scope Project DeliveryDedicated Customer Support TeamsExisting Team ExtensionDedicated Development TeamsProject-Based OutsourcingProject-Based Technical TeamsProduction Capacity SupportManaged Support DeliveryOverflow Project ExecutionManaged Development DeliveryLong-Term Operational SupportOngoing Product Maintenance TeamsAdditional Capacity for Existing TeamsTechnical Overflow CapacitySupport for Companies with BacklogsFlexible Project-Based CapacityDelivery Support for Acquired ProjectsLong-Term Technical Team Support
Structured content
XML, scholarly publishing, metadata, document conversion and QC.
Scholarly Publishing & XML Production
Convert complex scholarly and technical content into structured, customer-aligned deliverables.
PDF-to-XML ConversionXML Structural and Semantic QCManuscript-to-XML ConversionOCR-Assisted Document ConversionScholarly Publishing XML ProductionHigh-Volume Document ProcessingJournal Article XML ConversionStructured Content ProductionBook and Book-Chapter XML ConversionSemantic XML TaggingJATS XML Production (JATS 1.3)Bibliographic and Reference TaggingBITS XML Production (BITS 2.0)Author and Contributor TaggingCustom XML ConversionAffiliation and Correspondence TaggingScholarly Article StructuringFigure and Table TaggingAcademic Publishing SupportCitation and Cross-Reference TaggingScientific and Medical Document ConversionEquation and Mathematical Content StructuringMetadata Extraction and StructuringAbstract and Keyword TaggingAuthor and Affiliation StructuringXML Metadata StructuringCitation and Reference StructuringXML Schema MappingFigure and Table StructuringCustomer-Specific XML ProductionXML Content ValidationXML Production Overflow SupportXML Quality Control (QC)Publishing Workflow SupportDTD ValidationXML Packaging and Asset ManagementSource-to-XML Content Reconciliation
Document Conversion & Data Extraction
Transform documents and dense tables into structured, usable digital information.
PDF-to-Excel ConversionDocument Structure ReconstructionIntelligent Table ExtractionOCR and Text ExtractionFinancial Table Data ExtractionSearchable PDF CreationComplex Spreadsheet Data CaptureMetadata ExtractionPDF-to-Word ConversionDocument Data StructuringWord-to-PDF ConversionHigh-Volume Document RemediationBidirectional PDF/Word TransformationPDF, Word, Excel and PowerPoint Content ConversionExcel-to-PDF ConversionScanned Document ProcessingPDF-to-XML Conversion
Document Accessibility & Digital Publishing
Prepare accessible, structured content for more usable digital publishing workflows.
PDF Accessibility RemediationDocument Quality AssuranceWCAG Accessibility SupportAccessibility Quality ControlWCAG 2.1 Level AA RemediationAccessibility-Oriented Content TransformationPDF/UA Compliance SupportAccessible PDF ConversionSection 508 Accessibility SupportDigital Publishing Content ConversionAccessible Document ProductionStructured Publishing WorkflowsAccessible EPUB ConversionContent Structuring for Digital PublishingDocument Structure and TaggingPublishing Asset OrganizationReading-Order CorrectionDigital Content Quality ChecksAccessible Table StructuringAccessibility-Related Content Preparation
Metadata, Cataloguing & Content Transformation
Structure descriptive data for discovery, exchange, indexing and preservation.
Bibliographic Metadata TransformationContent Indexing and EnrichmentBook Product Metadata StructuringStructured Data ExchangeLibrary and Catalog Metadata ConversionXML-Based Content DistributionMetadata MappingDigital Preservation Metadata and PackagingMetadata ValidationCustom Structured Content ModelsDigital Archive Content StructuringCustomer-Specific Data and Metadata Transformation
XML Quality Assurance & Production QC
Quality checks that reconcile output with source content, customer profiles and technical rules.
XML Well-Formedness ChecksSection Hierarchy QCDTD ValidationFigure and Table QCXSD ValidationNumerical and Text Fidelity ChecksSchema Compliance ChecksAsset and File Reference ValidationNamespace ValidationXML Package Integrity ChecksID and RID Relationship ChecksRendering and Visual QCCross-Reference ValidationCustomer Reference Compliance ChecksReference and Bibliographic QCSource-to-Output ComparisonAuthor and Affiliation QCProduction Readiness Assessment