How we deliver, engagement by engagement.
150+ projects delivered globally. These scenarios show how we typically structure our most common engagements, from rescuing stalled software to running managed support and structured-content production. They describe our delivery approach, not specific customer work.
Finishing a stalled software product
- Situation
- A software product that is unfinished, delayed, inherited or abandoned.
- Our approach
- Assess the existing codebase, take over from the previous developers, stabilise the product and complete the outstanding feature backlog.
- What you receive
- A working, tested product with release-readiness checks and production deployment support.
Adding engineering capacity to a busy team
- Situation
- A roadmap that is slipping, a team that is overloaded, or hiring that is still in progress.
- Our approach
- Assign dedicated developers, testers or a full team to a defined workstream, or run backlog clearance sprints.
- What you receive
- Additional development capacity that works alongside your team to agreed scope and checkpoints.
Running customer and technical support
- Situation
- Growing ticket volumes, after-hours demand, or a product team pulled into support work.
- Our approach
- Set up Tier 1 and Tier 2 support across email, chat and phone, with ticket triage, escalation coordination and knowledge-base documentation.
- What you receive
- Managed support operations, up to 24/7 coverage, with issues resolved or escalated to the right people.
Converting scholarly content to XML
- Situation
- Manuscripts, articles or book chapters that must become structured XML such as JATS or BITS.
- Our approach
- Convert and semantically tag the content, validate it against the DTD or schema, and compare the output with the source.
- What you receive
- Quality-checked XML packages with supporting assets, built to your specification.
Turning documents into usable data
- Situation
- Dense tables, scanned pages or legacy documents locked inside PDF and Word files.
- Our approach
- OCR, intelligent table extraction and structure reconstruction, followed by data validation and quality checks.
- What you receive
- Structured Excel, XML or searchable PDF output that is ready to use.
Adding AI to a workflow
- Situation
- Repetitive support or business work that slows your team down.
- Our approach
- Integrate AI chatbots, AI APIs and workflow automation into your product or process.
- What you receive
- A working AI feature or automated workflow connected to your existing systems.
How every engagement runs
1
Understand
Understand the requirement.
2
Scope
Confirm scope, inputs and dependencies.
3
Agree
Agree the delivery model and checkpoints.
4
Execute
Execute and communicate progress.
5
Review
Review output against agreed criteria.
Have a similar requirement?
Tell us what your team is trying to deliver, where capacity is constrained, or what needs to be completed.